Frequently Asked Questions

Typical 80–100 km per charge, depending on terrain, rider weight, assist level, wind, and temperature.

Motor assistance supports speeds up to 32 km/h (20 mph) in North America.

A 250 W rear hub motor with torque sensor and a 350 Wh battery split between the top and down tubes. Peak power ~500 W with 45 Nm torque.

About 3 hours with the 4 A charger; a compact travel charger is also available.

No — it is integrated (top + down tube) for balance and weather protection. Charging is via the port behind the magnetic rear light.

Complete bikes from ~15 kg, depending on configuration and accessories.

S (52), M (56), L (60) — detailed fit guidance will be provided with the geometry chart.

The front DRL is for being seen. Add the wired Lupine SL Nano (700lm low beam and 1000lm high beam) for bright, road‑illuminating light.

To protect the cells, charging is enabled above ~+2 °C. If the bike has just been ridden, the battery may be warm enough to charge indoors even when it’s cold outside.

After a full charge, the system draws extremely little power (≈1 mA, dropping to 0.2 mA near empty). Self‑discharge is about 1–2%/month. For multi‑month storage, top up the battery periodically.

Capacity reduces gradually with use — approx. ~90% after ~250 cycles and ~80% after ~1,000 cycles (typical Li‑ion behavior in lab conditions).

Factory front/rear racks are available; rear rack is designed for panniers (e.g., Ortlieb). Typical max load: ~10 kg per side rear, ~10 kg front.

Yes — the Vana App pairs via Bluetooth to show speed, battery, distance and lets you tune assist levels.

Start with Team@vanabikes.com. We’ll assist directly or route you to a qualified partner.

Class 1 (pedal-assist only, no throttle), up to 32 km/h assist in North America.

Yes — by appointment in Vancouver. Email Team@vanabikes.com.

It ships 95% assembled. You’ll install a few items (e.g., handlebar, front wheel, pedals) with included torque specs. Studio pickup as a fully built bike is also available.

Regular brake pad/rotor checks, bolt torque checks, and tire wear/pressure.

• Pinion + belt: Keep the belt clean; periodic tension/condition checks.
• Derailleur + chain: Clean and lube the chain regularly.
  
  We’ll publish a simple maintenance schedule with the owner’s guide.

Yes. The electrical system is weather-sealed for normal rainy conditions. Avoid submersion and pressure washing.

Use the supplied 4 A charger (and the official compact travel charger if purchased). Third-party chargers or power banks aren’t recommended.